Problem with loading the game when running need help

Hello I would like to notice you guys at square Enix I have a iPod 5th generation and the software is up to date. Im here because of the app crashing like the app will be added to my home screen but when ever I open the app it will start loading bar to 25% on the screen and in 5 seconds it crashes immediately Ive tried to reset my iPod and it didnt work and tried to redownload it and still have the same problem if anyone is having the problem and knows how to fix please tell me

Hgmonk about FINAL FANTASY Ⅸ